kenneths5429375

Participant

Answered

Expired Creative Cloud Conflict with Acrobat Pro DC?

Forum|Forum|9 years ago
June 21, 2016
1 reply
650 views

A newly purchased Acrobat Pro DC 2015 version will fully download but a previous Acrobat Pro version from an expired Creative Cloud opens instead, and states it is expired. This new Acrobat Pro is installed on a Mac running OS El Capitan version 10.11.3. Attempts to remove previous Acrobat Pro (and all of Creative Cloud) do not seem to work, even after trying the Creative Cloud Cleanup Tool.

This topic has been closed for replies.

Correct answer kglad

uninstall everything cc including the cc desktop app. https://creative.adobe.com/products/creative-cloud

uninstall your acrobat pro dc perpetual licensed software

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall your acrobat pro dc.

Community Expert

Correct answer

Community Expert

uninstall everything cc including the cc desktop app. https://creative.adobe.com/products/creative-cloud

uninstall your acrobat pro dc perpetual licensed software

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall your acrobat pro dc.

kenneths5429375Author

Participant

Thanks. Will try this.

KFS