Export-Engine fails
Product: Adobe Acrobat Pro DC, 15.006.30033.2205
Language: German
OS: Windows 7 pro German, SP1, latest MS Patches
Problem:
Trying to export a PDF to Word, Excel, PowerPoint or HTML we get an error and Adobe DC stops working.
Every export using the export-engine crashes while "Initializing export-engine".
Application Event log:
Protokollname: Application
Quelle: Application Error
Datum: 08.06.2016 08:51:39
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: AMA
Description:
Faulting application name: Acrobat.exe, Version: 15.6.30033.2205, time stamp: 0x5507e400
Faulting module name: MSVCR100.dll, Version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0xc0000417
Fault Offset: 0x0008af3e
Faullting process id: 0x6c
Faulting application start time: 0x01d1c151fdb99491
Faulting application path: C:\Program Files\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Faulting package full name: 731da5ec-2d45-11e6-93fc-005056b538d8
Event-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-06-08T06:51:39.000000000Z" />
<EventRecordID>11664</EventRecordID>
<Channel>Application</Channel>
<Computer>AMA-VDI-T1.ad.cloud-rt.com</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>15.6.30033.2205</Data>
<Data>5507e400</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.40219.1</Data>
<Data>4d5f0c22</Data>
<Data>c0000417</Data>
<Data>0008af3e</Data>
<Data>6c</Data>
<Data>01d1c151fdb99491</Data>
<Data>C:\Program Files\Adobe\Acrobat 2015\Acrobat\Acrobat.exe</Data>
<Data>C:\Windows\system32\MSVCR100.dll</Data>
<Data>731da5ec-2d45-11e6-93fc-005056b538d8</Data>
</EventData>
</Event>
What I did:
Uninstall and reinstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
Uninstall and reinstall Adobe DC Pro
Same problem on a newly installed Windows 7
Question:
Anybody out there who has had this problem and solved this successfully? I don't know how to proceed and can't find information for this problem.