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18 replies

Legend
August 1, 2016

You can see from the update name that the update is version 15.017.20050.  But that's what you have already, so it won't install a second time.

Is there a particular problem you are trying to solve?

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VillaRosa
VillaRosaAuthor
Participating Frequently
August 1, 2016

Notification from Creative Cloud that there is an update but whenever I tried updating. it always end-up as below. The most it can go was at 35% updating:

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Legend
August 1, 2016

No idea why that should be but personally I'd ignore it.

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VillaRosa
VillaRosaAuthor
Participating Frequently
August 1, 2016

I have tried downloaded the update...but when tried to open the file, this answer popped up..

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Legend
August 1, 2016

Please post a screen shot from Help ... About Showing your version.  And the exact name if the patch you are trying to install. We can check if they match.

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VillaRosa
VillaRosaAuthor
Participating Frequently
August 1, 2016

The update I downloaded and tried install was:

AcrobatDCUpd1501720050

My Acrobat DC version:

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VillaRosa
VillaRosaAuthor
Participating Frequently
July 29, 2016

There area a battery of files...which one do I choose?

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Adorobat
Participating Frequently
July 29, 2016

Hi ,

If you have a Continuous track , click on Adobe Acrobat DC ...(Continuous Track) below Version 2015.017.20050

If you have a Classic Track , click on Adobe Acrobat DC...(Classic Track) below Version 2015.006.30198

To check what Version you have , open Acrobat>navigate to Help>About Adobe Acrobat DC.

Below is the screenshot:

Let us know if you face any issue.


Thank You!

Shivam

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Adorobat
Participating Frequently
July 28, 2016

Hi dranita ,

Try to download update to Acrobat DC from here:Adobe - Acrobat : For Windows.

Thank You!

Shivam

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