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6 replies

Participant
November 16, 2016

I have this issue as well.  I just uninstalled all adobe products and then reinstalled hoping it was a corrupted file or driver issue, but to no avail.  When I try to print I get an error message that tells me "Adobe is not responding" and then it freezes.

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Meenakshi_Negi
Legend
December 1, 2016

Hi martens3708216,

Sorry for the delay in response.

Please try the troubleshooting steps provided in this help link

For Windows : Troubleshoot Windows system errors, freezes | Adobe software

For Mac : Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Check if the application is updated to the latest patch released.

Let us know if issue still persists.

Regards,

Meenakshi

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beckic51264138
Participant
May 18, 2016

I have the same problem - it started in the last two weeks. I got around it once by re-installing my home printer, but this is unrealistic to do overtime and also for my work printer (and others)!

Please find a fix - it is making my work tricky and taking much much longer to complete tasks!!

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Participating Frequently
May 18, 2016

Hi grootdawid

Please provide the exact dot version of the software & OS installed at your system.

Also check whether is there any update available for the software after going through "help > check for updates "

If this is happening after update & you are on MAC then please refer to this article :- Print menu dialog doesn't appear

If not then check after reinstalling the application.

Let me know how it goes.

Regards,

Yatharth

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corinneb70880323
Participant
May 18, 2016

I have the same problem and more on Mac OS X 10.11.5 (last El Capitan update), with Acrobat Reader DC properly installed, and working perfectly before Apple's last OS X update.

Adobe Acrobat Reader DC fails to perform any of the following functions:

- print

- mail

- save as

Adobe staff, please find a solution. Meantime, I will delete Adobe Acrobat Reader DC and related files from the system and use Apple's OS X  native pdf reader, which works fine.

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