File types are not supported xlsx & pptx

Forum|Forum|8 years ago
December 28, 2017
1 reply
940 views

I have added the both files types (xlsx, pptx) in s_code.js. But It isn't shown in the download file download report. Why it is not showing is there is any changes want to be added in other files. please help on this.

s.linkDownloadFileTypes="exe,zip,wav,mp3,mov,mpg,avi,wmv,pdf,doc,docx,xls,xlsx,ppt,pptx"

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Correct answer Thom Parker

This is the Acrobat JavaScript forum. I believe you have posted in the incorrect place.

try67

Community Expert

This is very enigmatic... What is your code doing, exactly?

What application are you using? What OS?

arl18130362Author

Participant

Thank you so much for your reply. I have provided more detail below, please help on this.

I'm using Adobe Analytics (Omniture) tool for File Downloads helps us to understand how often your visitors download files from our site. Our system hosted in a Weblogic server with Linux OS. I followed same troubleshoot step as mentioned in below link.

https://marketing.adobe.com/resources/help/en_US/reference/reports_file_downloads.html

What are those files added already in the s_code.js file those are showing the instance's values in a file downloads report. But file downloads report does not show newly added file types xlsx and pptx.

Thom Parker

Correct answer

Community Expert

This is the Acrobat JavaScript forum. I believe you have posted in the incorrect place.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

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