Fillable PDF forms coming through blank as attachment

Forum|Forum|10 years ago
February 26, 2016
2 replies
880 views

Hi all, hopefully you can shed some light on an issue I'm currently having.

I have created a fillable form that requires the user to input some basic information, which then I receive as an e-mail with the PDF attached. However, some of these forms come through blank with no text in them. I'm wondering if there's a reason or a possible fix for this. I'm creating the fillable fields through Acrobat, saving it as the following: File -> Save As Other -> Reader Extended PDF -> Enable More Tools (includes form fill-in & save).

Any help/suggestions would be appreciated.

This topic has been closed for replies.

Y

YatharthS

Participating Frequently

Hi,

Would like to know whether the form fields are locked or not.If they are locked ,changes cannot be made.

Regards,

Yatharth

G

gkaiseril

Inspiring

Locking fields prevents accidental movement of the fields while editing. This is different from making the field readonly.

Locking a field and having a readonly field does not prevent the exporting and importing of the field data to and from an FDF/XFDF file.

Y

YatharthS

Participating Frequently

Hi wb81191140,

Would like to know what the people that are filling in the form are using? This seems to be common occurrence when they are using something other than Adobe Reader to fill it out (Mac Preview for example).

Please check with this to replicate the issue.

Also It seems to be an issue with the font. You can make a "blank" form visible by following these steps:

1. Click on Forms > Add or Edit Fields.
2. Click on Edit > Select All.
3. Right click on one of the form fields and click on Properties.
4. Click on the Appearances tab.
5. Change the font size.
6. Click Close.
7 Click on Close Form Editing.

Regards,

Yatharth

G

gkaiseril

Inspiring

The mac Preview issue has been around for a long time. Apparently Mac Preview makes a small change to the form field object that prevent Acrobat/Reader from displaying the date within the field. almost any change to the field within Acrobat/Reader will restore the form field to the needed construction.

One can alsoExport the data to an FDF or XFDF file and then import that FDF/XFDF file.

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