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YatharthSCorrect answer
Participating Frequently
May 29, 2016

Hi gerrykline ,

Would like to inform that there is no possible way to reset the password.

In this case you have to recreate the document.

Regards,

Yatharth

6 replies

Participant
May 20, 2017

Yes

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janettes49200106
Participant
September 5, 2016

how did this get on my computer, I did not authorize it.  you have my computer held hostage. and I do not appreciate it.

Take this Bs off my computer...  I did not ask for it.. especially with some crazy pass word that sets for its self..

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janettes49200106
Participant
September 5, 2016

no,  I never would have agreed to put a pass word on my doc. because I know I would'nt have. and I never remember it being like this the other times I have tried to use it. pluse all the file are not password protected. just this one..

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YatharthSCorrect answer
Participating Frequently
May 29, 2016

Hi gerrykline ,

Would like to inform that there is no possible way to reset the password.

In this case you have to recreate the document.

Regards,

Yatharth

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janettes49200106
Participant
September 5, 2016

I can not recreate the doc, because I did not create it in the first place.  it was sent to me, but you ##### are holding it hostage with out my permission... 

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Bernd Alheit
Community Expert
Community Expert
September 5, 2016

Ask the creator of the document for the password.

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