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A
Anonymous
May 9, 2016
Answered

Found where to download Acrobat 7 and 10 but now I get the invalid serial number message.

  • May 9, 2016
  • 4 replies
  • 1846 views

I received my serial numbers from Adobe. I blocked and copied straight into my Excel.  I downloaded the Adobe program and now I'm getting a message telling me it is an invalid serial number.  I'm using the correct number for the correct program.  Neither worked.  I tried it with and without the hyphens. Why am I getting this message?

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Correct answer

You may use the private message option and help us with the serial numbers you are using. How Do I Send Private Message

Regards,

Tariq Dar.


I un-installed everything Adobe, reinstalled Adobe 10 Standard and then it worked, was asked for both serial numbers and was able to register my product.  Thank you for your assistance with this.

4 replies

T
Test Screen Name
Legend
May 9, 2016

Ok, thanks. We've exhausted all the common things to go wrong, unfortunately. You now need to contact customer service. This can be painful because you've left it a long time: Acrobat X is now out of support, and while they are supposed to help with serial number issues, there seems to be a strong contingent that just gives up if the product isn't in their chart. If you still have a receipt that would help. The presence of a number in your registrations can help, but occasionally they have been blocked in the intervening years.

A
Anonymous
May 9, 2016

Swell.  How do I contact customer service?  Adobe makes it difficult to contact customer service.  They also make it difficult to recommend their products.

T
Tariq Dar
Legend
May 10, 2016

You may use the private message option and help us with the serial numbers you are using. How Do I Send Private Message

Regards,

Tariq Dar.

T
Test Screen Name
Legend
May 9, 2016

Thanks. This isn't related to Acrobat 7.

If this was received in a bundle, e.g. with a scanner, you need the original disk.

If it was a regular retail product, double check you have the right download. There is a choice of

* Acrobat Standard

* Acrobat Pro

* Acrobat Pro Extended

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 9, 2016

Hi Donna Burkett,

Could you please let us know the OS version of your system?

Please verify your serial number from this link : Find your Adobe product serial number quickly

Also refer this article : Error: "The serial number is not valid for this product" | Adobe Creative Suite

Let us know if this helps.

Regards
Sarojini

A
Anonymous
May 9, 2016

I am using Windows 10.  I am using the serial number Adobe gave me.  I am using the serial number that is in my account page.  When I installed the Adobe Acrobat 10 Standard version, it did not ask me for the serial number for Adobe Acrobat 7.  Do you want me to list the serial numbers on this forum?

T
Test Screen Name
Legend
May 9, 2016

No, it it is very important NOT to list the serial numbers here. But I would like you to tell is the exact message(s) you get. Also, are you reinstalling from an original CD that you got at the time of purchase, or a new download, or something else? Please answer all questions, we do ask them for a reason!!

T
Test Screen Name
Legend
May 9, 2016

Please use REPLY to continue a conversation, or we get very confused!

Now you want to install Acrobat 10. As I previously advised, please FORGET installing Acrobat 7.

Acrobat 10 should ask you for your Acrobat 10 serial number AND your qualifying serial number. Enter the original Acrobat 7 serial number (NOT a replacement) as the qualifying number.

Now, if you are still stuck, please reply with the EXACT ERROR MESSAGES you get. Thanks.

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