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A
Anonymous
July 13, 2016
Question

Freezing when highlighting PDFs

  • July 13, 2016
  • 1 reply
  • 1626 views

We are having issues highlighting scanned documents, more specifically documents that Adobe does not recognize as text. When freehanding after several marks, the application freezes and becomes unresponsive causing us to close out of the document.

I have the fully updated version of Adobe Acrobat DC and I also have tried to repair the install. We have tested this on multiple machines with multiple documents and the results are the same. This occurs on scanned documents as well as documents that aren't scanned.

I am running this on a Windows 7 machine running ver. 15.016.20045

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
July 13, 2016

Hi jpio123,

Please perform the below mentioned steps:

1-Check if there is any updates available for Acrobat , Open Acrobat>Help>Check for Updates.

If there is an update available , download and install it,restart the Computer ,then try to Highlight the documents.

2-Try to reset Preferences ,for that please visit this lin k: How to reset Preference settings in Acrobat.

3-If resetting preferences doesn't fix the issue , please visit this link :Troubleshoot Windows system errors, freezes | Adobe software

Let us know about the results.

Thank You!

Shivam

A
Anonymous
July 20, 2016

I tried all your suggestions and continue to have the same issues.

Please let me know what else we can try.

Adorobat
Adorobat
Participating Frequently
July 20, 2016

Hi jpio123,

Have you updated Acrobat DC to the latest release which is 15.017.20050?

Try to check if there is any update available for Acrobat DC , Open Acrobat>Help>Check for Updates...

Let us know if you face any issue.

Thank You!

Shivam

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