Skip to main content
J
jeanm9453734
Participant
February 2, 2016
解決済み

Had to format my laptop and now I can't activate back the Adobe Acrobat XI Pro

  • February 2, 2016
  • 返信数 1.
  • 560 ビュー

Had to format my laptop and now I can't activate back the Adobe Acrobat XI Pro as it keeps giving me a message that the serial number I providede is valid but a qualifying product could not be found on this computer. I downloaded again the installtion software from my account page and sitill keeps doing the same problem. Do I need a new license?

このトピックへの返信は締め切られました。
解決に役立った回答 AadeshSingh

Hijeanm9453734 ,

Seems Acrobat XI was an upgrade from the previous version. You need to select your previous Acrobat version, enter its serial key to activate Acrobat XI upgrade.

Regards,
Aadesh

返信数 1

AadeshSingh
AadeshSingh解決！
Participating Frequently
February 2, 2016

Hijeanm9453734 ,

Seems Acrobat XI was an upgrade from the previous version. You need to select your previous Acrobat version, enter its serial key to activate Acrobat XI upgrade.

Regards,
Aadesh

    J
    jeanm9453734作成者
    Participant
    February 2, 2016

    Dear Aadesh,

    You were right. I did choose the Adobe 9 Pro Extended option and input the respective serial number and now the Acrobat XI is activated.

    Thank you very much

    Jean

    AadeshSingh
    AadeshSingh
    Participating Frequently
    February 2, 2016

    Hi jeanm9453734,

    You're welcome! I am glad that the issue is resolved finally.

    Regards,
    Aadesh

    契約条件Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices