Having Problem Setting Up Acrobat XI On New Computer

Forum|Forum|9 years ago
September 11, 2016
1 reply
259 views

"Serial Number Upgrade"

"The serial number you provided is valid, but a qualifying product could not be found on your computer"

When it asks me to select a product Adobe Acrobat XI Standard is not in the options. Everything else is (versions 8 thru 10).... I downloaded the XI from my account (in order history, order took place in 2013) and its STILL not working.

Please advise! Thanks

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Correct answer kglad

you xi license is for an upgrade from a previous (8,9 or x) version.

select the previous version that you own and enter its serial number. installation will proceed.

kglad

Correct answer

Community Expert

you xi license is for an upgrade from a previous (8,9 or x) version.

select the previous version that you own and enter its serial number. installation will proceed.

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