Skip to main content
nypbbob
nypbbob
Participant
September 11, 2016
Answered

Having Problem Setting Up Acrobat XI On New Computer

  • September 11, 2016
  • 1 reply
  • 259 views

"Serial Number Upgrade"

"The serial number you provided is valid, but a qualifying product could not be found on your computer"

When it asks me to select a product Adobe Acrobat XI Standard is not in the options. Everything else is (versions 8 thru  10).... I downloaded the XI from my account (in order history, order took place in 2013) and its STILL not working.

Please advise! Thanks

This topic is closed to new replies. Start a new post to keep the conversation going.
Correct answer kglad

you xi license is for an upgrade from a previous (8,9 or x) version.

select the previous version that you own and enter its serial number.  installation will proceed.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 11, 2016

you xi license is for an upgrade from a previous (8,9 or x) version.

select the previous version that you own and enter its serial number.  installation will proceed.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices