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Participant
October 11, 2016
Question

Help! Can open pdf in Acrobat DC BUT unable to edit and 'save as'

  • October 11, 2016
  • 3 replies
  • 392 views

I can make pdfs from applications e.g. InDesign.

I can open the pdf in Acrobat DC

BUT, I am unable to edit the pages or "Save as"

As soon as I start to do this I immediately see a flashing blue circle which becomes my cursor.

If I try to save as I then see what should be the window for specifiying the name of the file and the destination for where I want to save the file. But this information is NOT there and this window just flashes 'white' and empty.

I do not have Microsoft office on this computer and I have updated all the CC applications I use.  I've uninstalled Open Office.

I have also tried uninstalling Acrobat DC and reinstalling it.  But the result if the same.

Huge thanks in advance if anyone can help me to resolve this problem!

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3 replies

Karl Heinz  Kremer
Community Expert
Community Expert
October 11, 2016

I don't have an explanation for the first problem you are seeing, but the problem when trying to save could be related to Acrobat trying to access Adobe's online storage servers. Open up Acrobat's preferences, then go to the "General" category and turn off both "show online storage..." options. Does this change the behavior of the Save function?

Participant
October 11, 2016

Hello, Yes! that has resolved the 'Save' or 'Save As' function issue, with or without editing first.

What a relief that I can now at least use these two very important functions.  Thanks so much.

I still have the flashing blue circle. I haven't a clue what this is all about!  But thanks again for resolving the second problem.

Karl Heinz  Kremer
Community Expert
Community Expert
October 11, 2016

Can you please describe what exactly happens when you try to edit. What edit functions are you using? Is this happening with all PDF files? If you need a new file to test with, you can download one from here: http://khkonsulting.com/files/Sample75Pages.pdf