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peterl96578748
Participant
Feb 10, 2016 9:39 AM UTC
Question

Hi iam cloud admin and i have purchased Acrobat Pro app for user. When user installs the app it terminates after 75% with a dialogue saying "serious failure during installation" do you have central problem with the app or what can you suggest us to t

Hi iam cloud admin and i have purchased Acrobat Pro app for user. When user installs the app it terminates after 75% with a dialogue saying "serious failure during installation" do you have central problem with the app or what can you suggest us to try

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2 replies

mdsaiefmunshi
Participant
Nov 11, 2023 11:04 AM UTC

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AadeshSingh
AadeshSingh
Participating Frequently
Feb 10, 2016 2:08 PM UTC

Hi peterl96578748,

Is Acrobat Pro DC part of Creative Clout or its a standalone application?

Please share the complete error message.

Also let me know the version of Operating System installed on the users computer?

Try installing Acrobat DC after system restart.


Regards,
Aadesh

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