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stevep62318574
Participant
May 11, 2016
Question

How can I stop the License Activation window from continually popping up in Acrobat Pro DC?

  • May 11, 2016
  • 2 replies
  • 10321 views

The locally installed program ran fine for several months (Windows 7).  The problem started today for no apparent reason.  Shortly after opening the program, the license activation window pops up. I click on Accept.  The file that I am try to work on closes and the cycle repeats,  Uninstalling and reinstalling the program had no effect.  What do I do to fix this?

This topic has been closed for replies.

2 replies

K
KennMOM
Participant
May 11, 2016

I too am having the same issue and ADOBE customer support is the worst...if you are a CLOUD person they can help but if you bought the software (pre-CLOUD years)...ADOBE is not interested in helping the customers who made them who they are today...very disappointed in Adobe...and I'm a 25+ year customer

R
Adobe Employee
ravinderg62643219
Adobe Employee
May 11, 2016

Hi Steve,

Please share the snapshot of the license activation window that pop ups every time and following log files present in "%temp%" folder on your machine

oobelib.log

amt3.log

pdapp.log

Regards

Ravinder

L
linda8496
Participant
May 11, 2016

I think my question is similar - about the Acrobat DC popup - but apologies if I should be posting it under a separate heading:

I'm using Acrobat XI Pro, installed from a disk. Every time I open it, I get a popup thanking me for trying Acrobat XI and telling me to buy Acrobat DC. The choice for Acrobat DC is "Buy Now" but at the bottom of this popup are choices to "License This Software" or "Continue Trial."

Does "License This Software" refer to Acrobat XI Pro and do I just have to enter the serial number from the disk packaging to get this popup to stop appearing? This is the popup:

    R
    rahulag
    Participating Frequently
    May 12, 2016

    Hi linda8496​,

    Sorry for the issue which you are facing. To fix this issue, please click on "License this software" and enter the serial number which you have. This should fix the issue.

    Just in case you see same pop up again after entering the serial number(which most probably you should not), please download the latest version of Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You and install it on your machine. We have fix a similar issue in the latest update of Adobe Application manager.

    Please let me know if the issue is still reproducible after trying these steps.

    Thanks

    Rahul

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