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M
mscla
Participant
April 14, 2016
Question

how do i add my scanner as a device?

  • April 14, 2016
  • 1 reply
  • 655 views

drop down says, "please select a device"  but when i choose the drop down there are no choices. my printer/scanner is not there.  but i am able to print successfully.  meanwhile the "options" button to the right of the drop down is greyed out.

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
April 14, 2016

To work, you must install a scanner driver from the software  bundle or download for the scanner. Not all scanners provide a scanner driver.

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
October 18, 2016

Please install latest scanner drivers and verify it.

Also try the option under Troubleshooting tips for scanner issues when using Acrobat

Thanks.

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