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jeffp9149191
Participating Frequently
August 23, 2016
Answered

How do I just talk to an Adobe representative who can fix my issue with your product? This whole customer support setup is insane...

  • August 23, 2016
  • 2 replies
  • 1102 views

I mean really. Adobe is a huge software company - how can they tolerate customer service this bad. I have been clicking around in circles on the Adobe site, which inevitably just funnels me back into the forums (thus far unhelpful). And from what I've been reading, once I DO get in contact with someone (how?), the support calls/chats don't seem to be much better. Someone please prove me wrong. You are squandering the good will of customers who pay a lot of money for your products.

I can't even return the product I purchased because the help links just take me here:

Original request for help:

Adobe Acrobat Standard DC - error loading downloads

This topic has been closed for replies.
Correct answer try67

I think you just selected the wrong product (probably Acrobat Reader instead of Acrobat, like you did with your original message).

When I select Acrobat and then Downloading problems I get this screen:

As you can see, the Phone option is available and when I click on it I get the relevant phone number. If you're located in the US it's:

800-833-6687

Monday—Friday, 5am—7pm PT

2 replies

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
August 23, 2016

I think you just selected the wrong product (probably Acrobat Reader instead of Acrobat, like you did with your original message).

When I select Acrobat and then Downloading problems I get this screen:

As you can see, the Phone option is available and when I click on it I get the relevant phone number. If you're located in the US it's:

800-833-6687

Monday—Friday, 5am—7pm PT

J
jeffp9149191Author
Participating Frequently
August 23, 2016

No. As you can see, neither the phone or chat options are available when I click on Acrobat > Downloading, installing, setting up > Downloading and installing > Contact us.

But thank you for providing the phone number, I will try that. (I apologize if I am being rude; this is very frustrating.)

try67
Community Expert
try67Community Expert
Community Expert
August 23, 2016

Were you logged in to your account when you did that? What country do you have set up as your location?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 23, 2016

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

J
jeffp9149191Author
Participating Frequently
August 23, 2016

Please read my post before responding. You can see from the picture I posted that Chat Help is available "24 hours a day, 7 days a week" and yet "chat is currently closed". Not to mention that it is within the hours you specified and chat is still closed.

I am also not trying to cancel a Creative Cloud membership.

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