I have installed Adobe Acrobat Pro XI on my new computer (wanting to move the product from my old computer to my new one). After installation, when I open Acrobat Pro XI I get this message, "Serial Number is valid, but a qualifying product could not be found." I am sure I am using the correct serial number but why is the new install not recognizing Pro XI?
your xi is an upgrade from a prevous version.
after entering your xi serial number the installer checks your computer for a previous version. failing to find one it should prompt you to select your previous version (9 or X, eg) from a dropdown. after selecting the previous version you will be prompted to enter the previous version's serial number.
enter the correct number at the correct time and installation will proceed.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices