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MarkWalterFleming
Inspiring
September 14, 2016
Answered

How to install Acrobat Pro DC (perpetual license) Upgrade to Acrobat Standard DC (perpetual license)?

  • September 14, 2016
  • 2 replies
  • 2366 views

In May 2016 I purchased and installed Acrobat Standard DC (perpetual license, v. 2015.006.30201) as a download from Dell Digital Delivery, running on Windows 10.  At that time I wasn’t certain that I’d need Acrobat Pro DC, but, as a precaution, I verified with Ivan in Adobe sales on 5/13/16 that Acrobat Pro DC Upgrade (perpetual license) would upgrade Acrobat Standard DC (perpetual license).

In late August I purchased Acrobat Pro DC Upgrade (perpetual license) as a DVD package (Part No. 65259139). Upon receipt of the package, I noted that the upgrade label stated that it would install only for licensed users of Acrobat Standard or Pro (version X.x or XI.x).  Before opening the package, on 8/31/16 I again verified with Kelly (x 9036) and his supervisor in the Adobe product sales support area that the aforementioned Part No. 65259139 will recognize and upgrade Acrobat Standard DC (perpetual license) to Acrobat Pro DC (perpetual license).

Today I opened the package and attempted to install the upgrade, without success.  The Installer opens in the Adobe Acrobat DC (Classic) Setup mode—with no reference to Acrobat Pro DC—and it offers only the following Program Maintenance options:  Modify, Repair, or Remove.  The Modify option runs but leaves the existing Acrobat Standard DC (perpetual license) unchanged.  The Repair option requires the insertion of the Acrobat Standard DC (perpetual license) installation disk.  I have the 24-digit serial number but no disk, since Acrobat Standard DC (perpetual license) was downloaded.  I have not tried the Remove option, because there is no indication that the program will then install Acrobat Pro DC (perpetual license).

Please let me know the correct, tested way to install the upgrade under these circumstances.

This topic has been closed for replies.
Correct answer MarkWalterFleming

This question is addressed in more detail and fully answered in another thread:  https://forums.adobe.com/message/9009206#9009206.

2 replies

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MarkWalterFlemingAuthorCorrect answer
Inspiring
September 20, 2016

This question is addressed in more detail and fully answered in another thread:  https://forums.adobe.com/message/9009206#9009206.

try67
Community Expert
try67Community Expert
Community Expert
September 15, 2016

It sounds like you purchased the Standard version, not the Pro version... Contact the seller and double-check with them.

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MarkWalterFlemingAuthor
Inspiring
September 16, 2016

Thanks for your suggestion. Unfortunately, it won’t help, because, as I indicated in my original post, I did purchase and receive the Pro version—Acrobat Pro DC (perpetual license) Upgrade package, Adobe Part No. 65259139. Both the package and the installation disk are labeled Adobe Acrobat Pro DC.

Adobe technical support should be familiar with the installation problem that I cited, and I’m certain that other Adobe customers have encountered it as well.  I’d like to hear from Adobe technical support or from a customer who has successfully upgraded from Acrobat Standard DC (perpetual license) to Acrobat Pro DC (perpetual license) with the aforementioned upgrade package.

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