How to move my Acrobat DC license key to another user.

Forum|Forum|9 years ago
October 3, 2016
2 replies
788 views

Just logging out to the account that does have the key registered and register the key to the other user does not work and those at tech support do not have a clue as usual.

I just need to unregister the license key of my Acrobat DC to another account I created this morning.

Thanks

This topic has been closed for replies.

W

williamb60154101

Participant

This is absolutely the wrong answer because Adobe offers zero helpful support for the perpetual licensed products now. They have a very convoluted Transfer of License form that must be filled out (twice) by the 'Transferor' and one for the 'Recipient'. This must be done regardless of the entities if you have two separate accounts (IDs).

try67

Community Expert

You're right, my reply above was not the best, so I unmarked it as correct.

I had misunderstood the question. I thought it was just about moving the license from one computer to another... I see now that it's actually about moving it from one licensee to another. That's a much more complex subject, and one should contact Adobe directly to do it.

try67

Community Expert

Did you purchase the perpetual license version or the subscription version? For the latter what you described should be sufficient. For the former you might also need to deactivate it first, via the Help menu.

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