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Correct answer Sarojini_Nagar

Hi bonnieo1149021 ,

Please let us know the OS version on your system?

If its windows , please try running this cleaner tool : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart the system and install Acrobat pro DC from this link : Download and install Acrobat DC subscription

Also please try clearing the browser cookies and try with a different browser.

Let us know if this helps .

Regards

Sarojini

2 replies

Bani Verma
Bani Verma
Legend
July 22, 2016

Moving to Installing, Updating, & Subscribing to Acrobat​

Sarojini_Nagar
Sarojini_NagarCorrect answer
Participating Frequently
July 19, 2016

Hi bonnieo1149021 ,

Please let us know the OS version on your system?

If its windows , please try running this cleaner tool : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart the system and install Acrobat pro DC from this link : Download and install Acrobat DC subscription

Also please try clearing the browser cookies and try with a different browser.

Let us know if this helps .

Regards

Sarojini

C
christopherd18424234
Participant
June 7, 2017

Hello Sarojini,

I'm experiencing this issue with all my client computers when they attempt to install Adobe Pro DC. The install works when I'm off my company network. Therefore I checked the firewall, but cannot identify any blocked content/url related to Adobe. Can you provide more insight on the Url on the backend or details.

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