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HiACROBAT PRO DC with services. US $14.99 month.2015 release  (Classic)Ver.2015.006.30121Error message: This feature is not included in your ACROBAT license.

This message comes up when I go into TOOLS and then try to select one.Thank you  for your patience.Steve 

Sent from my SAMSUNG Galaxy S6 on the Telstra Mobile network


Hmm, I have an idea of the problem, though it would be a pretty misleading message if I am right.

You read that 215.006.30121 "Classic" from ABOUT, yes? That means you've installed the classic version, which isn't updated with new features and is designed only for people who have a one time purchase. The version for subscriptions is "continuous". I recommend you uninstall the CLASSIC and download the CONTINUOUS version instead. Many people recommend using the Creative Cloud app to manage this, though I don't.

Please let us know how that works.

2 replies

Bani Verma
Bani Verma
Legend
April 3, 2016

Moving to Installing, Updating, & Subscribing to Acrobat‌

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
March 31, 2016

unable to use Acrobat Pro

Why? What happens when you try?

Give us as much information as you can so someone here might be able to help you.

Operating system. Version of Acrobat Pro you're using. Error messages. Have you installed OK. Does the software launch and run? Does it crash?

It's all guesswork at the moment.

S
stephenc68575720Author
Participating Frequently
April 3, 2016

Hi all,Monthly subscription Au $15.99 per month . Used free trial first then signed to subscription. Acrobat starts ok but none of the tools are accessible. Tried resigning in as per help page but none of  there ideas have worked. Thanks for your help Steve 

Sent from my Samsung Galaxy Tab A on the Telstra Mobile network

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