I am reinstalling CS4 after hard drive failure and everything works except Acrobat Pro 9. I am running El Capitan on MacbookPro. I have reinstalled Acrobat but when I open I only get Acrobat word in finder no options and it does not open.

Question

I am reinstalling the CS4 Master Collection after logic board failure and everything works EXCEPT Acrobat Pro 9. I am running El Capitan on A Macbook Pro. The program was working using El Capitan until the logic board failure--I use it daily. I have reinstalled the entire Collection but when I open I only get Acrobat word in finder no other menus - the application does not open. To begin with I get an error message.

Acrobat has detected there are missing components

Adobe Pdf finder

Adobe PDF Viewer plug in.

I had tried to uncheck the boxes but no difference.

How do I get a functioning program again? If Acrobat Pro 9 is no longer supported, how to I get a supported version of the software that will work on my computer?

Thanks.

marim52283116 · Accepted Answer

Hi ,

Would like to inform that Acrobat Pro 9 & CS4 never been tested with MAC OS X 10.11.

That's why it showing such compatibility issues at your end .

Also would like to share that Acrobat Pro 9 is is declared as EOS (End of support) Product version

Regards,

Yatharth

Thank you for the explanation. I actually got Acrobat to install and it now works. I downloaded and installed Adobe Reader XI (I think, http://ardownload.adobe.com/pub/adobe/reader/mac/11.x/11.0.02/en_US/AdbeRdr11002_en_US.dmg ) and opened the program. I noticed that after I opened the new reader, my Adobe Reader 9 program began to work. After that I tried to open Acrobat and instead of getting the Error 6 message that I got before, I got an error about a licensing issue that would require me to uninstall and reinstall the software. Once I did those steps my Adobe Acrobat 9 Pro began to work! Don't know the whys of it but my program is fully functioning again. I hope this will help someone else, which I why I came back to reply.

britneya85902683 · Answer

Thank you thank you thank you! This worked! Chat support said they wouldn't help and kept sending me here. I've read thru other forums with no solutions and landed on here and it worked! So grateful!

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