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karenc74856874
karenc74856874
Participant
July 2, 2016
Answered

I can't convert a word document to PDF. Help?

  • July 2, 2016
  • 1 reply
  • 1731 views

I have been trying to convert a Microsoft word 2016 Health Form into a PDF form; however every time I try to make the PDF form apparently either the document is open elsewhere (which it isn't) or there is an error! How can I sort this?

    This topic has been closed for replies.
    Correct answer YatharthS

    Hi karenc74856874  ,

    Please provide the application & OS version on your system. Also check if there is any application update available for installation (Help > Check for updates)

    Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

    Then open Acrobat, navigate to Help menu & repair the installation.

    Let me know how it goes.

    Regards,

    Yatharth

    1 reply

    Sarojini_Nagar
    Community Manager
    Sarojini_NagarCommunity Manager
    Community Manager
    July 2, 2016

    Hi karenc74856874 ,

    Could you please let us know the error message you get?

    Does this happen with all the PDF forms or with a specific one . Try with other PDF forms as well and check if the same thing happens.

    Please attach a screenshot of the error message you get so that we can analyze it at our end .

    Also let us know the exact version of acrobat you have and the OS version on your system ?

    Regards

    Sarojini

    karenc74856874
    karenc74856874Author
    Participant
    July 2, 2016

    Hi,

    The error message I get looks like this:

    I also tried other files and the same message came up.

    Many Thanks,

    Karen

    Y
    Community Manager
    YatharthSCommunity ManagerCorrect answer
    Community Manager
    July 2, 2016

    Hi karenc74856874  ,

    Please provide the application & OS version on your system. Also check if there is any application update available for installation (Help > Check for updates)

    Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

    Then open Acrobat, navigate to Help menu & repair the installation.

    Let me know how it goes.

    Regards,

    Yatharth

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