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2 replies

Adobe Employee
October 13, 2016

Hi Gray,

Hope issue got resolved.

Thanks.

Lovekesh Garg
Adobe Employee
Adobe Employee
July 13, 2016

Hi Gary,

Sorry for the issue you are facing. It might be the case that Acrobat is trying to interact with the scanner and getting stuck because of any reason. You can force quit Acrobat in this case.

For Mac: Control+click on Acrobat icon and press option key, it will give you the option of force quit.

     or You can do the same from Activity monitor.

For Win: Open task manager > Process> Acrobat.exe> End Process

Hope it will resolve your issue.

Thanks.