I have 2 Adobe Acrobat 10.0 Pro licenses for 2 computers. I am attempting to install on a new computer. I deactivated Pro on the old computer, but I keep getting this message after installing Pro: "qualifying product cannot be found"

Forum|Forum|10 years ago
March 18, 2016
1 reply
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I have 2 Adobe Acrobat 10.0 Pro licenses for 2 computers. I am attempting to install on a new computer. I deactivated X Pro on the old computer, but I keep getting this message after installing X Pro: "qualifying product cannot be found".

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J

jeffw83712054

Participant

I'm seeing the same situation with Adobe Acrobat XI Pro

T

Test Screen Name

Legend

You are installing an upgrade version. So you just need to prove the upgrade is valid. The qualifying products offered, you will notice, are OLDER versions, and it is one of them for which you have to supply the serial number.

jeffreyl65369134Author

Participant

Thank you for taking the time to reply. I do not understand, however. I went back to my account and installed a full version of Acrobat X Pro, not an upgrade. The same version from the old computer.

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