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A
Anonymous
September 14, 2016
Question

I have a user unable to print from Acrobat DC.

  • September 14, 2016
  • 2 replies
  • 931 views

When attempting to print, regardless of printer choice (she has many available), the application prints to a file. A blank file is saved as the result of the save.

Windows 7 Enterprise x64

Adobe Acrobat DC

Printers install from Server 2012 based print server.

Confirmed other applications print without issue.

Any suggestions would be greatly appreciate.

Ben

This topic has been closed for replies.

2 replies

A
Anonymous
September 15, 2016

The version is 2015.009.20069

The user has tested this functionality on multiple documents without success. The documents have been successfully printed from other users.

A
Anonymous
September 16, 2016

The user has been updated, via SCCM, to version 2015.017.20050 and is still experiencing the same issues.

Meenakshi_Negi
Meenakshi_Negi
Legend
September 16, 2016

Hi bbir

Have you tried the troubleshooting steps given in the KB doc Troubleshoot PDF printing in Acrobat and Reader ?

Regards,

Meenakshi

Meenakshi_Negi
Meenakshi_Negi
Legend
September 15, 2016

Hi bbir

Could you please let us know the exact workflow you do to print file.

Also share the dot version of Adobe Acrobat DC you are using on your system.

Are you experiencing this issue with all PDF's?

Try the troubleshooting steps provided in this KB doc: Troubleshoot PDF printing in Acrobat and Reader

Regards,

Meenakshi

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