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Participant
March 5, 2016
Answered

I have Acrobat 8 Professional Upgrade and want to install on new computer but can't find original software. What do I do?

  • March 5, 2016
  • 2 replies
  • 626 views

I have a new PC and want to install Acrobat onto it but can only find an upgrade version.  I can't find the original software.  Since I've already paid for Acrobat, I'd like to reinstall it on my new PC and upgrade it to the latest version.  I don't want the Cloud version and am ok if the latest desktop version is not the latest cloud version.  How do I do this?

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Correct answer YatharthS

Hi ,

From where you have purchased this product, if from Adobe then would request you to go to 'adobe.com/getsupport'. Sign in using credentials, then select the option for 'still need help contact us' & initiate the chat session .

The chat expert will help you using tools & looking into your account 

Regards,

Yatharth

2 replies

YatharthSCorrect answer
Participating Frequently
March 6, 2016

Hi ,

From where you have purchased this product, if from Adobe then would request you to go to 'adobe.com/getsupport'. Sign in using credentials, then select the option for 'still need help contact us' & initiate the chat session .

The chat expert will help you using tools & looking into your account 

Regards,

Yatharth

Participant
March 6, 2016

Thank You

Participating Frequently
March 5, 2016

Hi michaelg77061725,

Please refer to this KB article :-  Find your Adobe product serial number quickly

                                                Error: "This serial number is not for a qualifying product" | Adobe Creative Suite

Regards,

Yatharth

Participant
March 5, 2016

Thanks for your reply.

I did what you suggested and my original Acrobat for the PC isn't listed.  I guess I never registered it.  How do I proceed from here?