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lisam783560
Participant
September 21, 2016
Answered

I have Adobe Acrobat Document with lines

  • September 21, 2016
  • 1 reply
  • 373 views

I have Adobe Acrobat Document where I save all of my documents and when I print them it has thick black horizontal lines. What can I do to fix it?

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Correct answer Meenakshi_Negi

Hi lisam783560

Sorry for the inconvenience caused to you. This is a known issue

This issue is under investigation and we are working on the fix. Since the issue appeared to start occurring after Windows 10 update, the fix might require some changes from Microsoft and it might take some time.

For now, the team has identified a workaround for this issue “black streaks while printing.”

Here’s the KB article: Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

Regards,
Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
October 5, 2016

Hi lisam783560

Sorry for the inconvenience caused to you. This is a known issue

This issue is under investigation and we are working on the fix. Since the issue appeared to start occurring after Windows 10 update, the fix might require some changes from Microsoft and it might take some time.

For now, the team has identified a workaround for this issue “black streaks while printing.”

Here’s the KB article: Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

Regards,
Meenakshi

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