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Participant
October 31, 2016
Question

I have now three users here who can no longer use the "Attach to email" function in Acrobat Reader DC. I am working for the same company so I tested my Acrobat Reader DC and it works just fine, as it does on some 50 other computers. All our computers

  • October 31, 2016
  • 2 replies
  • 348 views

I have now three users here who can no longer use the "Attach to email" function in Acrobat Reader DC. I am working for the same company so I tested my Acrobat Reader DC and it works just fine, as it does on some 50 other computers. All our computers are set up the same way, Windows10 64 bit with MS Office 365 and outlook as the default email client. If I uninstall Acrobat DC and reinstall it, then and it works just fine and opens with the default email handler, Outlook, for about 1 day. Then the next day or even sometime during the day I have to go thru that process again. I have even seen it work once and on the second try, fail. The cursor just sits and spins and never opens Outlook. I have even taken it a step further and done a “Repair” on Outlook after removing/re-adding Adobe Acrobat Reader DC. Thank you.

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2 replies

AshuMittal9644438
Adobe Employee
Adobe Employee
November 3, 2016

Hi,

We have released an update today that fixes the "Attach to email" issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, November 03, 2016

Please let us know how it goes.

Thanks,

-ashu

AshuMittal9644438
Adobe Employee
Adobe Employee
November 2, 2016

Hi,

We are aware of this issue and are working towards a patch that fixes the bug. Please stay tuned.

Meanwhile, I have emailed you a workaround to unblock critical workflows.

Thanks,

-ashu