I have replaced my computer and trying to reactivate Adobe using my product serial number but it doesn't reconise it, it has worked fine previous to this?

Forum|Forum|10 years ago
July 11, 2016
1 reply
1430 views

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Sarojini_Nagar

Participating Frequently

Hi lp12186352 ,

Could you please let me know did you deactivate the product from your previous computer ?

Deactivate the product from previous computer and then try activating in new computer .

Also let us know the exact error message you get when you put in the serial number .

Let us know the exact version of Adobe application you are using and also the OS version on your system .

Regards

Sarojini

L

lp12186352Author

Participating Frequently

Hello Sarojini

I have accessed my account and clicked on to Plans and Products, it is stating that I have no registered products.

When I enter Register an older product it comes up with Please enter a valid serial number.

The details I had received when I bought the package are the following,

License Order ID 53260

License Ref: H791839001LP

Order ID: R1908-53260

Product Name. Adobe Acrobat XI Professional Windows

Product Serial: (This is a public forum and your serial number can be copied. send it to Sarojini privately if needed.)

The package was purchased back in October 2014 through isoftware.

I am running windows 8.1 pro 64 bit

Kind regards

Sarojini_Nagar

Participating Frequently

Hi lp12186352 ,

We would need your serial number to verify whether it is a legitimate serial number or not .

Please send us your product serial number privately using the private message option .

Regards

Sarojini

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