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Anonymous
Apr 24, 2016 4:22 PM UTC
Answered

I installed Acrobat Pro 9 on a new Macbook Pro but I keep getting a Repair Setup message and Acrobat won't function...

I recently purchased a new Macbook Pro with OS X El Capitan Version 10.11.4. I tried installing my Adobe Creative Suite 4 which I've had since college. All of the programs seem to be working, at least for the most part, except when I try and open Acrobat Pro 9 I get a Repair Setup message that says:

"Acrobat has detected that there are missing components that require repair. Select the optional components you would like to pre air and click Continue. Deselect a component to completely remove it. Click Cancel to cancel the component repair process."

The components it's saying need repair are Adobe PDF Printer and Adobe PDFViewer Safari Plugin.

No matter which option I select, whether it's Continue or Cancel or deselect the components the same thing happens. Which is absolutely nothing. The window goes away and the top toolbar only shows the word "Acrobat", but I can't click on it to see any drop down options, there are no other options on the toolbar. The only thing that I can do is force quit the program. If I try and open a pdf file it automatically is opened in Preview and if I try and right click and tell it to open in Acrobat, nothing happens. It "opens" Acrobat, but the same thing happens where I can't click on anything in the tool bar and the file doesn't open and I have to force quit.

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HoorayHerbertCorrect answer
Participant
Sep 5, 2016 9:37 AM UTC

Hey - I've been having this exact same issue after purchasing a new macbook and successfully installing my good old CS4 suite - EXCEPT for problems installing Acrobat Pro 9.

I've just found something that seems to have helped: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/9.1/misc/

I downloaded this update and it seems to have done the trick - but only if I also have the most recent Acrobat DC trial installed (which has long since expired).

Without the presence of DC, it won't work.

Hope it helps solve your problem!

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10 replies

HoorayHerbertCorrect answer
Participant
Sep 5, 2016 9:37 AM UTC

Hey - I've been having this exact same issue after purchasing a new macbook and successfully installing my good old CS4 suite - EXCEPT for problems installing Acrobat Pro 9.

I've just found something that seems to have helped: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/9.1/misc/

I downloaded this update and it seems to have done the trick - but only if I also have the most recent Acrobat DC trial installed (which has long since expired).

Without the presence of DC, it won't work.

Hope it helps solve your problem!

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    akanker50992535
    Participant
    Jan 4, 2018 3:59 AM UTC

    The update helped me resolve the issue.  I downloaded and installed AcroProUpd910_all.dmg....from the link above and now Acrobat works like a charm!  Thank you HoorayHerbert! 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 24, 2016 5:02 PM UTC

    first, even though your error message may not seem related to the issue discussed in this link, try it:

    http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/

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    Anonymous
    May 1, 2016 9:52 PM UTC

    That didn't work. I changed the settings to allow anything, I re-installed the programs, but it's still doing the same thing. Any other ideas?

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 2, 2016 1:25 PM UTC

    when first starting acrobat, do you see this option, Adobe Acrobat 9 Pro refuses to install on El Ca... | Apple Support Communities

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