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Anonymous
October 25, 2016
解決済み

I purchased a full retail version of Acrobat XI Pro. I installed with serial number, after serial use, the pop up screen with 30 days use until expiration. I thought this is a full reversion? Do I need to subscript and pay for the monthly fee?

I installed with serial number, after serial use, the pop up screen with 30 days use until expiration. I thought this is a full reversion? Do I need to subscript and pay for the monthly fee?

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Willi Adelberger
Willi Adelberger解決！
Community Expert
October 26, 2016

In that case you have to contact Adobe

  1. to check if the serial is still valid and
  2. if this is the case, to transfer the licence.
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返信数 7

Test Screen Name
Legend
October 26, 2016

Yes. If you need help uninstalling, Mac or Windows?

翻訳
Willi Adelberger
Community Expert
Willi AdelbergerCommunity Expert
Community Expert
October 26, 2016

Where did you buy now an old Acrobat XI version?

What OS?

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Anonymous
October 26, 2016

I bought it on Ebay, and it's window 7.

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Test Screen Name
Legend
October 26, 2016

If you have a valid version it should install and run. There may be a technical issue; you may have installed Acrobat DC; or it may be a counterfeit, which are rife in eBay.

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