Skip to main content
Participating Frequently
February 4, 2016
Answered

I purchased a subscription to Acrobat Pro DC but when I use it, and I am logged in it says in the bottom right that I am using a trial that only has 29 days to use (yesterday it was 30)

  • February 4, 2016
  • 1 reply
  • 1508 views

I purchased a subscription to Acrobat Pro DC but when I use it, and I am logged in it says in the bottom right that I am using a trial that only has 29 days to use (yesterday it was 30)

This topic has been closed for replies.
Correct answer AadeshSingh

I have already done all this a week ago I'm down to 14 days on the trial

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229<tel:707-205-4229>

Cell: 925-719-8673<tel:925-719-8673>

Fax: 866-321-2909<tel:866-321-2909>


Hi terryc75227591,

Please contact our customer service team they will help you to get it fixed.

Follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us" button to initiate chat/call.

Regards,
Aadesh

1 reply

AadeshSingh
Participating Frequently
February 4, 2016

Hi terryc75227591,

Open Acrobat DC, navigate to Help menu, select Sign Out/Deactivate.

Relaunch Acrobat DC, again navigate to Help menu, select Sign In/Activate & Sign In using your Adobe ID to activate Acrobat DC successfully.

Regards,
Aadesh

Participating Frequently
February 4, 2016

Thank you for your response, I have done that multiple times with no change

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229 Ext 1102

Cell: 925-719-8673

Fax: 866-321-2909

AadeshSingh
Participating Frequently
February 4, 2016

Hiterryc75227591,

Please let me know the version of Operating System installed on your computer?

Regards,
Aadesh