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robs70355852
robs70355852
Participant
June 13, 2016
Question

I purchased Acrobat X1 v11.0.13 used on a Mac powerbook running 10.8.5. My new powered

  • June 13, 2016
  • 1 reply
  • 255 views

I purchased Acrobat X1 v11.0.13 used on a Macbook pro running 10.8.5. My new Macbook pro runs 10.11.5. At first I could access Acrobat but had to pass thru a pop-up that wanted me to "License...", "start Trial" or "Buy now". I can no longer get into the application w/o accepting one of these options. How is this resolved?

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1 reply

Y
YatharthS
Participating Frequently
June 14, 2016

Hi robs70355852 ,

Would request you to rename OOBE Folder on your system, please check with the following steps to locate this Folder :- 

1. Mac : /Users/[user name]/Library/Application Support/Adobe/OOBE

2. Mac: ~/Library/Application Support/Adobe

After renaming OOBE Folder,Once you launch the software and when you get the sign in window then select this option and then license the software by entering your credentials .

You must be able to activate the software then.

Let me know how it goes.

Regards,

Yatharth

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