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DeanOs
Participant
March 31, 2016
Answered

I purchased ADobe Acrobat XI Standard previously. My computer was changed out and I lost this and need to reinstall it. Have been unsuccessfule and need help

  • March 31, 2016
  • 5 replies
  • 592 views

I purchased Adobe Acrobat XI Standard previously. My computer was changed out and I lost this and need to reinstall it. Have been unsuccessful and need help. My serial number will not work.

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Correct answer Rave

Hi Dean,

Please refer to the KB Doc:https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Regards,
Rave

5 replies

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
March 31, 2016

Hi DeanOs,

Could you please provide me the exact error message you get when you input the serial number ?

Also please let me know the OS version of your system?

Please refer to the mentioned link to verify the serial number : Find your Adobe product serial number quickly

And try to install acrobat XI from the mentioned link : Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if this helps.

Regards

Sarojini

D
DeanOsAuthor
Participant
March 31, 2016

The initial error I get is “Serial number you provided is valid, but a qualifying product could not be found on this computer. When I go to my adobe account and try to install the program I purchased, it will not complete the install and stops saying something is using these files and must be closed before install will work. There is nothing open on computer.

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