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DeanOs
Participant
March 31, 2016
Answered

I purchased ADobe Acrobat XI Standard previously. My computer was changed out and I lost this and need to reinstall it. Have been unsuccessfule and need help

  • March 31, 2016
  • 5 replies
  • 592 views

I purchased Adobe Acrobat XI Standard previously. My computer was changed out and I lost this and need to reinstall it. Have been unsuccessful and need help. My serial number will not work.

This topic has been closed for replies.
Correct answer Rave

Hi Dean,

Please refer to the KB Doc:https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Regards,
Rave

5 replies

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
March 31, 2016

Hi DeanOs,

Could you please provide me the exact error message you get when you input the serial number ?

Also please let me know the OS version of your system?

Please refer to the mentioned link to verify the serial number : Find your Adobe product serial number quickly

And try to install acrobat XI from the mentioned link : Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if this helps.

Regards

Sarojini

D
DeanOsAuthor
Participant
March 31, 2016

The initial error I get is “Serial number you provided is valid, but a qualifying product could not be found on this computer. When I go to my adobe account and try to install the program I purchased, it will not complete the install and stops saying something is using these files and must be closed before install will work. There is nothing open on computer.

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