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petermcclymont
petermcclymont
Participant
January 23, 2016
Question

I reinstalled Windows 10 on a new hard drive, downloaded AcrobatPro_11_Web_WWMUI.exe from my order history, but it says my serial number is invalid.

  • January 23, 2016
  • 1 reply
  • 482 views

I reinstalled Windows 10 on a new hard drive, downloaded AcrobatPro_11_Web_WWMUI.exe from my order history, but it says my serial number is invalid. I've tried with and without the dashes. Do I first need to somehow tell Adobe that I have "uninstalled it"?

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
January 23, 2016

Hi petermcclymont,

Please refer this link for help: Find your Adobe product serial number quickly

Let me know if you need any further help.

Regards,

Meenakshi

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