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SW GAL MN
SW GAL MN
Participant
February 4, 2016
Question

I saw a note about resolving an Acobrat XI issue by running the Adobe Reader/Cleaner application. Does this apply to Acrobat Pro DC Subscription?

  • February 4, 2016
  • 2 replies
  • 693 views

    I saw a note about resolving an Acobrat XI issue by running the Adobe Reader/Cleaner application.  Does this apply to Acrobat Pro DC Subscription?

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2 replies

SW GAL MN
SW GAL MNAuthor
Participant
June 15, 2020

Adobe cleaner is a tool the support team uses in many troubleshooting cases with deployment and installation issues.  It can work for many installation issues.  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

SW GAL MN
SW GAL MNAuthor
Participant
June 15, 2020

Karl,

Smart to call out that clarification.  Thank you

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 4, 2016

yes, but the acrobat cleaner is for windows only (and it looks like you have a mac).  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

do you have any acrobat or reader versions currently installed?

if yes, uninstall them.

if no, why are you installing acrobat xi instead of acrobat dc?

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
June 15, 2020

The Acrobat Cleaner used to be available for Windows only, but for the last few years, there is now also a Mac version (use the same link as for the Windows version). 

 

The cleaner works for any type of Acrobat installation with one big exception: If your Acrobat was installed as part of a Creative Cloud (this is different from the Document Cloud) subscription, then you cannot use the cleaner, you will have to use the cleaner for CC. 

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