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A
Anonymous
May 19, 2016
Question

Information in fields will not populate

  • May 19, 2016
  • 2 replies
  • 341 views

A coworker sent me this PDF with our client's information all filled out. The first half is fine, but the second half of the document does not display any information until you click on it. As soon as you click off of it the information disappears. If I type in the fields then the information will come back up and stay up. There are no layers and I cannot through this 50 page document and do this to every field to make it populate. Please advise. Thank you.

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2 replies

G
George_Johnson
Inspiring
May 20, 2016

This happens when the form is used with the Preview application on a Mac, which corrupts PDFs in a number of ways when it saves them. Exporting/Importing as Bernd mentions will give you a non-corrupted version. Advise your coworker never to use Preview when working with a PDF form and instead use Adobe Reader (or Acrobat).

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
May 20, 2016

Export the form data, open a new form, and import the form data.

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