installation for Acrobat pro XI on pc keeps rolling back. How can I install.

Question

I have multiple licenses for Pro XI and I'm switching a user to new computer. I uninstalled XI from old pc and have been trying to install on new pc and it keeps rolling back and not installing.

Tanusree · Answer

Hi,

I would request you to refer the following link once and perform the mentioned troubleshooting steps.

Acrobat X and XI installation rollback | Windows 64 bit

Or Follow the below mentioned steps :

Step 1 Download and run Acrobat cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html

Reboot

Step 2 Download and run the registry entry

http://helpx.adobe.com/acrobat/kb/acrobat-x-xi-installation-rollback.html

Reboot

Step 3 install Acrobat

Let us know how it goes.

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