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tamis75058446
Participant
August 17, 2016
Answered

Installation Problems

  • August 17, 2016
  • 3 replies
  • 356 views

I had to erase the hard drive of my computer and re-install applications.  I located a download of Acrobat 8, which is what I was running before the hard drive erase.  It opens fine and I get to the screen where I can input my Serial Number, and click continue then I can choose to add PDF Printer or something, but the installation never fully finishes from there.  I am left with just the word "Acrobat" in the upper left hand corner.  You cannot click on it for the drop down menu and nothing else ever appears.  I then have to force quit.  When I open it again, it opens fine and goes through the whole process again.  I found a link with all of the patches from 8.0.0 on up, but they do not install properly after 8.1.1 saying I have modified something. 

I just want my Acrobat Pro to work as it did before.  Please help! 

The alternative is purchasing the new subscription software at $180 a year.  It was working fine before my hard drive crashed.

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Correct answer kglad

even though your error message may not seem related to the issue discussed in this link, try it:

http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/

despite doing that you can expect, at least, some problems because your os is not compatible with older software.

3 replies

kglad
Community Expert
Community Expert
August 17, 2016

mac or windows?

tamis75058446
Participant
August 17, 2016

Mac running El Capitan

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 17, 2016

even though your error message may not seem related to the issue discussed in this link, try it:

http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/

despite doing that you can expect, at least, some problems because your os is not compatible with older software.