Installer: ADOBE ACROBAT 9 PRO

We are trying to get copy of installer to CD for our  ADOBE ACROBAT 9 PRO. We are directed by Adobe Support to login to this site https://licensing.adobe.com/. We use the accounts of our company's reppresentative who deals with ADobe, we receive this login error: "Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance."

Please guide us