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williamg78036711
Participant
September 28, 2016
Answered

invalid serial number when installing adobe acrobat pro 9

  • September 28, 2016
  • 2 replies
  • 1674 views

Purchased 2 new computers.  Want to add adobe acrobat pro 9, which i purchased 5 licenses for a few years back.  When I download the product and try to install it, I get an invalid serial number error.  I tried to use the live chat option, but was told that for this product they don't have any download link and that I needed to visit this forum for help.

This topic has been closed for replies.
Correct answer williamg78036711

Not a volume License. Windows 7. Purchased pro 9 extended in 2009. Can’t find 9 pro extended download. Downloaded 9 pro and get invalid serial number error.

Tried 9 pro extended update but that could not find program so did not work. Probably need to download 9 pro extended but can’t find it anywhere.

Thanks

2 replies

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Dave Snelling
Participating Frequently
October 10, 2016

I have just had the same problem with Adobe Acrobat Pro 9.  My serial number is recorded under my Adobe account but every time I put it in I get the "serial number invalid" response.

I tried the chat response line and was passed on by the first agent to someone who specialized in these problems only to be told I had to go to forums.adobe.com.  Here I am no nearer to a solution after spending 30 minutes in chats and supplying agents with my serial number.

Adobe is an absolute pain to deal with.

Dave S

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williamg78036711Author
Participant
October 11, 2016

I agree. Still no solution. All I need is a link to the extended version. This really is not a difficult issue.  I paid for the program. Give me a link or refund my money.

moniquer95863594
moniquer95863594
Participant
October 21, 2016

Yep, me too. Tried installing Acrobat 9, but can't get past the serial-number screen, and Adobe is not interested in fixing this bug!

try67
Community Expert
try67Community Expert
Community Expert
September 28, 2016

Is this a volume license, then? What OS are you trying to install it on?

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williamg78036711AuthorCorrect answer
Participant
September 29, 2016

Not a volume License. Windows 7. Purchased pro 9 extended in 2009. Can’t find 9 pro extended download. Downloaded 9 pro and get invalid serial number error.

Tried 9 pro extended update but that could not find program so did not work. Probably need to download 9 pro extended but can’t find it anywhere.

Thanks

madflores
madflores
Participant
November 2, 2016

For this being the correct answer, it makes no sense to me.

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