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brianc49102834
brianc49102834
Participant
February 1, 2016
Answered

Issue upgrading to Acrobat DC on Mac

  • February 1, 2016
  • 1 reply
  • 347 views

Hello! Wondering if someone could help me. I have a new-ish Mac running OS 10.11, and I have an update to Acrobat DC available through Creative Cloud. I tried to update there, and I got a notice that Acrobat DC can't be installed until I uninstall the previous version of Acrobat. I did this, and I still get the same notice, even though Acrobat is no longer on my system. Any ideas on what's happening? (Thanks!)

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Correct answer AadeshSingh

Hi brianc49102834,

Please uninstall CC using this cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your Mac & reinstall CC along with Acrobat DC.

Let me know how it goes.

Regards,
Aadesh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
February 2, 2016

Hi brianc49102834,

Please uninstall CC using this cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your Mac & reinstall CC along with Acrobat DC.

Let me know how it goes.

Regards,
Aadesh

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