Its telling me that I need to buy the product, but I already have. Why?

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Why won't the product work when I have already paid for it? Why does it keep sending me to a link to pay for a product that I have already paid for? Why can't I just use the product that you have sold to me?

Karl Heinz KremerCorrect answer

Community Expert

There is no download, the PDF Pack is a set of online services that you use by uploading your files and performing some action on them. You then download the output file. You either do that manually, or with software like the free Adobe Reader or the mobile version of Reader.

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Jay25344007xkv7

Participant

I'm having a similar issue. My company purchased the pro verison a couple months ago, and it has been working. Last day or so, when I try to run the s/w, I get this popup. I've logged in and out of my account. I've logged on and off my computer. Same behavior. There is an erroneous "personal account" at the login to acrobat. But I'm not logging in to that. Pining for foxit.

I've lo

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Jon25661444oqvp

Participant

I am having the same issue---Anyone figured out how to fix this?

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Test Screen Name

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Yes, many people in this discussion.

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julieo77210782

Participant

I have the same problem. I paid for Adobe PDF Pack but there is no link to download it. So why does it keep sending me to a link to pay for a product that I have already paid for?

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Karl Heinz Kremer

Correct answer

Community Expert

There is no download, the PDF Pack is a set of online services that you use by uploading your files and performing some action on them. You then download the output file. You either do that manually, or with software like the free Adobe Reader or the mobile version of Reader.

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