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Participating Frequently
February 15, 2016

Hi jeanz13114317,

Please refer to this KB article if your subscripotion keep asking for Serial number : https://helpx.adobe.com/creative-cloud/kb/asks-serial-number-error.html

Also you may uninstall & reinstall the acrobat pro subscription using this link :- https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards,

Yatharth

jeanz13114317
Participant
February 15, 2016

Many thanks, we did not register to creative cloud so far.

best regards

john

Rave
Participating Frequently
February 15, 2016

Hi Jean,

Did you purchase a subscription to Acrobat DC or did you purchase a serial key?

Regards,
Rave