License not working

hello,

i bought Acrobat XI Pro,

registered and received a Serial.

I entered it, but it turned out it was not working (see right side of screenshot).

then I realized, that license was for Acrobat Pro DC.

so i installed Acrobat Pro DC, entered License, but it was also not working (see left side of the screenshot).

Which application should i now download that goes well with my license code?

Support ticket is Adobe ID

This topic has been closed for replies.

Correct answer Ned Murphy

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Adobe Employee

Hi,

You need a different Acrobat DC installer which works with your serial key.Please download Acrobat DC from the location Download Pro or Standard versions of Acrobat DC, XI, or X and serialize it using your serial key.

Thanks

Ravi

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Ned MurphyCorrect answer

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