Lost Activation Code

Forum|Forum|9 years ago
August 29, 2016
3 replies
471 views

I obtained my activation code per a student plan, so so there is no record on the website indicating that I purchased Adobe Acrobat XI. However, when I talked to an Adobe representative concerning a problem early on, my file existed. How do I obtained my activation code?

I did a refresh on the computer so the original program is in Windows.old. Does that help?

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try67

Community Expert

Your question is not very clear at all. What are you trying to do, and what exactly is the problem?A
You should be registered on Adobe.com, even if you purchased Acrobat as a part of a "student plan".

J

jg11100Author

Participant

Since I bought the product through Adobe directly, would it still have the activation code? If so, how do I contact them for that information, even though I failed to register the product.

try67

Community Expert

The activation code is only valid in the moment you install the application and can't activate it automatically.

What you need is the serial-number. If you have that then try to install the application and activate it. If the activation fails then you need to get a new activation code from Adobe.

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