Lost serial number and key. Anyone know how do I go about retrieving this?

I need to format my hard drive and IT have misplaced the serial number and key for the product. Does anyone know how I can relieve it?

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Legend

Hello Isabel,

you should have a look at Adobe's database, to see what's stored/saved about your accounts. Here you will find general infos about your Adobe Account

https://accounts.adobe.com/>>> see My productsView all >>> These registered products are associated with your Adobe ID. >>> Name >>> Serial number.

And to find your serial number have a look there http://helpx.adobe.com/x-productkb/global/find-serial-number.html >>> I lost my serial number >> see comment.

Hans-Günter

Participant

Thank you Hans

Problem is I don’t even have the redemption code either. All I have for certain is access to the product as I have had for the past 4 years.

Appreciate any assistance.

Regards

Isabel Mauchlen

Payroll Manager

Isabelm@tolcon.co.za<mailto:Isabelm@tolcon.co.za> | Office: 011 457 8328 | Mobile: 072 601 0664 | Fax: 086 206 6372 |

Physical Address: 1st Floor, Acacia Block, Pellmeadow Office Park, 60 Civin Drive, Bedfordview, 2007

Legend

If you still experience issue, you can Contact Customer Care . Make sure you login with your Adobe ID and select the product.

Then select chat or phone option under "Still need help? Contact us".

Regards,

Meenakshi

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