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July 12, 2016
Answered

Mac - Acrobat DC won't launch - Error 1

  • July 12, 2016
  • 1 reply
  • 1326 views

Creative Cloud updated itself, removed previous version of Acrobat and installed Acrobat DC. When I try to launch the program, I get a Configuration Error:

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1

http://www.adobe.com/support/

I have reinstalled a couple of times. I've noticed that the update worked on the PC side of the machine through Parallels but not on the Mac side.

Thank you!

This topic has been closed for replies.
Correct answer YatharthS

Hi superaverage5000 ,

Please refer to this KB article :- "Failed to install" error received when installing Adobe Creative Cloud desktop app

Let me know how it goes.

Regards,

Yatharth

1 reply

YatharthSCorrect answer
Participating Frequently
July 12, 2016

Hi superaverage5000 ,

Please refer to this KB article :- "Failed to install" error received when installing Adobe Creative Cloud desktop app

Let me know how it goes.

Regards,

Yatharth