Mac OS X file will not open, says I need a new version of Acrobat, but I've already updated?

Question

I downloaded Adobe Acrobat, because the standard pdf viewer with Mac gave me this error message:

"For the best experience, open this PDF portfolio in Acrobat 9 or Adobe Reader 9, or later."

Once I downloaded this, I tried to open the pdf, but the same error message shows. I double-checked the program, and I already have to most updated version. I don't want to pay to convert the file, since I only need the pdf. I also would need to pay if I wanted another version of this pdf (it's a transcript). Does this sound like an abobe problem, or a problem with the original file? I contacted the people who I downloaded the transcript from, and I'm waiting to hear back. I was hoping to troubleshoot this on my own, but I seem to be backed into a corner where I'm not actually sure what step to take next.

If anybody has any suggestions, they'd be greatly appreciated.

Thanks!

shannond95252388 · Answer

I resolved the issue!I had ordered a transcript from National Student Clearinghouse (which my alma matter uses). The issue was that the online transcript was only able to be viewed a month after ordering off their website. That means that I need to order another transcript if I wish to replace to old one. The error was supposed to let me know of that issue. I hope this helps someone somewhere!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.